• Date of Information - 29/11/07
• URL - http://www.lauraashley.com/
• Description - They were founded by Laura and Bernard Ashley in the 1950's, since then they have launched stores in most cities across Great Britain and Ireland. They tend to provide a equal amount of space in stores and online for women's clothes and furniture / furnishings. Their sales were particularly strong in the 1980's and early 90's when their floral designs were the height of fashion.
• Company Number -
• VAT Number -
• Address - P O Box 19, Newtown, Powys
• Postcode - SY16 1DZ
• Telephone - 0871 9835999
  
• Telephone Hours - 8am to 6pm Mon to Sat
• Telephone Rates -
• Fax -
• Email - customer.support@lauraashley.com
• Delivery Times - No guarantees, varies order to order
• Delivery Rates - Small items around £4.50, large items can be upto £75 like furniture
• Delivery Exceptions - Do not ship to europe and international. They use couriers like ups.

Comments

-------------------------------------------------------------------------

isabel and thomas Said,
January 16, 2008

What is Laurey Ashley playing at? We ordered two couches in September 2007 and we have had nothing but bother since. The delivery arranged was a day late and did not come until 10.00 at night. We then discovered the legs for the two seater couch were missing [harrogate]. We have been promised them yesterday the 14th of Feb..Now we are told it will be this week. We have no faith in this promise. ORDER NO 2046******KCC

-------------------------------------------------------------------------

I and T Mc***ey Said,
January 18, 2008

ANOTHER DAY AND NO SIGN OF THE LEGS AND CASTORS FOR OUR HARROGATE SOFA WE ARE ALSO WAITING FOR A THROW AND FOOTSTOOL, WILL ANY OF THEM ARRIVE? THE SOFA IN PARTICULAR WAS DELIVERED ON 7TH DECEMBER... WHERE ARE THE LEGS? WE HAVE LOST FAITH IN YOUR FIRM AND ARE NOW GOING TO WRITE TO THE JUDGE IN OUR LOCAL PAPER. HOPE THIS MAKES YOU MOVE.

-------------------------------------------------------------------------

Mrs Gilliver Said,
Febuary 29, 2008

What a shambles of a firm - no customer service. Laura Ashley delivered to me a chair with broken back legs and will not respond to any letter/faxes.emails to replace it. The thin card packaging was torn, broken pieces inside when unwrapped by delivery drivers. In view of experience considering writing to Watchdog to bring this to public attention and warn others.

-------------------------------------------------------------------------

H L Said,
September 05, 2008

I work in the warehouse of Laura Ashleys & I would just like to say that they are behind on alot of orders, hence why they are taking so long to arrive. We work flat out every day trying to get these orders finished. Its a hard job to do. Im only 18 and I work Monday to Friday 6am to 4pm. So while your sitting at home waiting for your 'brand new harrogate sofa' to arrive, just think of others having to slave away for 10 hours a day, barely able to keep a car on the road let alone having enough money for a new sofa!! Yeah you paid for it huda huda huda but let me tell you there are more dramatic things going on in this world than a piece of wood falling off your new chair!!

-------------------------------------------------------------------------