Company Details >>

  • Date of Information - 16/11/07
  • URL - http://www.dixons.co.uk/
  • Description - They recently closed all there high street stores which were renamed as currys. Dixons have long been on the high street, but now will only have an online website to sell it's goods. They have always only concentrated on electronics like tv's and cameras, and it was not possible to buy appliances etc from them. I guess it's easier for the owners DSG to spend money promoting one brand rather than two high street names.
  • Company Number - 504877
  • VAT Number -
  • Address - DSG Retail Limited, The Parkway, Sheffield
  • Postcode - S2 5DD
  • Telephone - 0844*********1
  • Telephone Hours - Monday-Sat: 9am–6pm, Sunday: Closed
  • Telephone Rates -
  • Fax -
  • Email - dixonswebsales@dixons.co.uk
  • Delivery Times - normally 7 Days
  • Delivery Rates - For large kitchen appliances it's £19.95 and above.
  • Delivery Exceptions - Channel Islands, and for larger items also Isle of Man, Anglesey, The Scilly Isles and Scottish islands.
  • Related pages: Related Brands: Bose, Bush, Denon, Goodmans, JVC, LG, Matsui, NEC, Panasonic, Philips, Samsung, Sanyo, Sharp, Thomson, Toshiba. Related Products: Home Cinema Systems, VHS, Video Players

 


Comments >>

S. Thompson Said,

08 / 01 / 2006

I've never heard anyone have a good word to say about this company. I can't blame them really, the only real advantage about Dixons is there location. There really is no other electrical chain in such great placements in most British towns and cities. But of course the payoff for buying in a prime retail location is the always overpriced items (especially PC's), a sometimes poor service from uninterested staff, which on occasion can provide horrible advice.

I think the biggest criticism has to be the price, the markup on every item is fierce, and you have to desperate or have no respect of money not to buy online or at least check the out of town retail parks. The fact the service quality doesn't make up for the extra money charged is a crime really. The staff really need to go that extra mile to give customer satisfaction to make you feel you haven't been a total dumbass for frequenting them. Just the opposite seems the case.

Stock is another problem, yes their shops are fairly big but they must have problems stocking enough items. They are far from having the stock space of say PC World, so for many items you simply cannot walk out of the store with it. Large items like PC's will be delivered, and popular items are often out of stock. Your must better off visiting your local PCWorld,Currys (same company) warehouse out of town store, where you can usually walk out with most products.

The coverplan has also had many bad reviews, many people think it's a complete scam. So read up before signing the dotted line on this one.

I guess Dixons management will say you pay for location, location, location, and they are right. It's just a shame that's all they offer. In such a competitive modern world they seem like dinosaurs.

G R Davies Said,

21/ 08 / 2008

FVY7H6P
Delivered in morning left at a neibours who works in afternoon went to see washing machine when I come home at 8pm to find it left in a back garden in the rain and today we had thunder storms
this is going to be fitted on Saterday, and old machine collected.
the machine will probably blow up when switched on .
I dont know if I want it after 4 days in the rain.
My only prospect off salvaging this machine is to Pay some one to assist me in carring it from No5
to No9 and getting it under cover.
will never purchase another thing from this chain,
where is the delivery mans common sence to leave
an electrical machine out in the rain.
5UJGRSD

Susan Said,

December 04, 2008

was about to buy samsung nc10 for £265.00 thursday,but nett kicked me out 3 times, went on friday and you put the price up to 309.00 BIG PRICE INCREASE phoned and was told tuff its in the information, we can change price any time. I thought it was going down because of vat not up.

Keok Said,

January 22, 2009

21-01-2010
Order no.: D**********86 Despatch HDC: 7447 Warrington LDC
I brought a LCD TV also arrange to remove my old TV when delivery on 16th (last Sat.) When the TV arrived,your staff said that will arrange to remove the old one on Sunday/Monday, then move the old TV to outdoor beside my front door.(claim that in this cause they can pick up without my attention.) 19th the Tuesday morning,it still there! I rang up your Company around 9:00am, a female staff said she will notiifed the department/carrier by e-mail to pick it up within few days. This evening(21st) I came back from work, the old TV still outside my doorstep! Very very disappointed.

Please remove the old TV as soon as possible. (*It been outside my doorstep for 6 days!)
Your rating:
Your price:- 4
Your delivery time:- 2.5
Others:- 0
Thank you for your attention and look forward for your quick reaction.

maria Said,

August 20, 2010

bought leisure range cooker Friday 13 had problems with payment phoned the bank they paid in to holding account thought i was having delivery 18 has email said but when i phoned they said it had not been processed i had aganged for my old cooker to be taken out saw i have no cooker now they say it will be delived on the 24th not happy

MRS MATTHEWS Said,

October 22, 2010

Bought and LG TV (£530) which broke after 20 months and as out of warranty we claimed under Sale of Goods act on 14 September 2010 after making numerous telephone calls beforehand. Advised to pay £60 so it could be collected and taken to repair shop. TV collected on 25 September and it's now been 'LOST'.....twice. Dixons still can't find TV!!!! I've phoned continuously over the last 2 weeks. Spoken to the Customer Service Manager, when he's available! He said he would submit a write off request for the TV they can't find and I should hear within 5 working days. Heard nothing. Rang again, kept on hold for 15 mins by call centre staff and he never did come back. Eventually spoke to Customer Service Manager again and told to wait another 48 hours. Still nothing 72 hours.

Posted on n/a

I bought a surgemaster from your H/Pool store, with a computer which i also bought. However, my computer has been repaired twice from a local H/pool shop. The shop informed me that the reason my computer was needing mending was because their was power cuts and the surgemaster did not work it was faulty. Therefore, i took surgemaster back to the shop with the telephone number of the computer shop. They checked the surgemaster and agreed it was faulty in your store. However, refused to change it because i did not keep the box and was unable to find the receipt. I thought this was unfair i dont know anyone who would keep a box or receipt of a surgemaster. I did not ask them to pay for the bills i have had to pay getting computer mended i just asked them to replace a faulty piece of equipment. My family and I have spent a lot of money in your store, however, i feel your manager needs to go on a training course to teach him how to treat customers. He was unhelpful and very rude. I did leave my name and number and he did say he would contact me but i am still waiting for the call.

User Rating -
User - Deborah

Posted on 12 / 12 / 2005

Britax First Class SI from Dixons

Britax were the brand recommended to me at my local child care centre, I have recently become a full time childminder, and a mother of three I was looking for something well made and value for money. Please remember that this car seat is only designed for rear facing for a newborn baby up to 10-13kg (22-29lb) ; and suitable for forward facing when your child can sit unaided, weighing from 9-18kg. All the reviews I read said Britax were good quality, and with prices were between £99 and £120 plus delivery it seems value for money.

Baby & child car seats are an essential safety item. The seats can be rearward or forward facing and should include basics like an;integral harness, one pull harness, recline feature and child seat that can convert to a booster seat. Basic guide for car seats at the various ages; Children under 3 years old If placed in the front seat, a child restraint must be used. Not just the adult seat belt. Against the law otherwise. Child Aged 3 to 11 (under around 5 feet) A child restraint feaure must be worn if available. Otherwise the adult seat belt must be worn. Currently the best advice when buying a baby/child seat is to make sure it meets the United Nations standard Regulation 44.03. This means look for the 'E' mark when buying.

User Rating -
User - C. Harris

Posted on 12 / 08 / 2003

Breville PT15 Toaster from Dixons.

2 slots and has a useful high lift facility. The toast carriage lifts higher than a standard toaster, and this means it's safe and easy for removal of small items for example crumpets and muffins. It also allows different thicknesses of bread to be used without the risk of burning or getting stuck in the toaster. A low cost toaster and this Breville at 25 quid, about the right the price for a toasster. It has a silver metal finish and it doesn't show fingerprints. One problem is the toast at the bottom doesn't always cook. Breville offer a range of food preparation and table top cooking appliances. They also offer a range of appliances featuring the name of the famous television chef Antony Worrall Thompson. Breville were founded on Melbourne Cup Day in 1932 by Bill O'Brien and Harry Norville. Therefore the name Breville is a derivative from the names O'Brien and Norville. The first product they sold was the 'Breville Radio', and only after the Second World War did they venture into manufacturing small cooking appliances. There most successful product to date is their 1974 Breville Snack'n'Sandwich Toaster which sold 400,000 in the year of release. The Sandwich maker is still one of their best selling items alongside kettles, hand mixers, deep fat fryers and toasters.

User Rating -
User - elly

Posted on 11 / 08 / 2003

Dixons have a decent range of dvd players, cost a few quid extra than other retailers. For those unaware:

Dvd essentially has these properties,

bigger, faster than CD.
hold cinema-like video.
better-than-CD audio.
can store still photos, and computer data.

Dvd players also usually support,

language choice
playback: such as pause, step, slow, fast, and scan - random play and repeat play.
parental lock - playback of audio CDs.
playback of selected sections in a desired sequence
r ecognition of DTS Digital Surround audio

Region 2 is the European dvd movie release number. Dvd movies are broken down into regions. Region 1 dvd are for the USA & Canada and will not play on a DVD player regions 2 - 6. Effectively Region 1 discs play only on Region 1 DVD players, Region 2 discs play only on Region 2 DVD players and so on. The reason for the different regions is that movies are released worldwide at different times, and therefore movie companies don't want people in Europe watching a dvd from America which was released 12 months before the european release. Movies are usually released as America and Canada first, Australia and Japan 6 months later, and Europe 12 months after US release. Basically the regions were created to prevent people from watching Region 1 movies before they were released on Regions 2-6.

Dvds are broken down into worldwide regions for when they are relased, important if you buying a multiregion dvd player from Dixons, or a region specific dvd player.

1 USA & Canada
2 Europe & Japan
3 South East Asia
4 Latin America & Australia
5 Russia, Rest of Asia and Africa
6 China

Therefore a mult-region dvd player will play dvds from any region.

Digital Theater Systems is a high quality surround sound system, which is used in many cinemas. The data rate is much higher in comparison to Dolby Digital or MPEG2, thus providing the highest sound quality in your home cinema. Dedicated to delivering the “Ultimate Entertainment Experience,” DTS has created a media-delivery format that makes audio tracks sound more dynamic, more realistic and more closely matching the original than other digitally encoded soundtracks and consumer media. More good quality dvd players now come with dts.

An integrated Dolby Digital decoder for a dvd player provides the analogue signals for front, centre, and rear speakers as well as the subwoofer. Just connect your amplifier with 5.1 input to obtain digital surround sound. There is no need for an external decoder. Plenty of dvd players are now also coming with 6.1 dolby digital sound. Many DVD-Video releases display icons that show the channel configuration and the number of audio channels (the sound mode) in each soundtrack.

Since video signals are recorded as digital components in DVD Video, a better playback quality will be experienced when using the S-Video connection from the DVD player to the TV. S-video output is currently quite an expensive feature to have on a dvd player, plus you need your dvd video componants to be up to a similar standard. S-video is people wanting a premium dvd player experience.

User Rating -
User - Richard

Posted on 09/26/06

Hitachi model - 60v715 from Dixons

We received shipment on our 60v715 on saturday. I'm quite impressed with the T.V. We have to get a HD cable receiver from Time Warner. I'm sure I'll like the T.V. even more after that.

Hitachi was founded in 1910, as started life as an electrical repair shop. The name Hitachi literally means sunrise, reflecting the founding philosophy of contributing to people and society through technology. Namihei Odaira used the two Chinese characters hi, meaning "sun" and tachi, meaning "rise" to form the mark by superimposing one character on the other and enclosing them in a circle.

Hitachi had always established themselves as a value-priced brand, but competition from South Korea have forced a re-think. Hitachi become one of the world's largest corporations with an annual net sales of more than $67.8 billion (¥8,416 billion) (in fiscal 2000), a range of over 20,000 products and more than 300,000 employees worldwide.

Ronald

User Rating -
User - Ronald


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