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S. Thompson Said,
I've never heard anyone have a good word to say about this company. I can't blame them really, the only real advantage about Dixons is there location. There really is no other electrical chain in such great placements in most British towns and cities. But of course the payoff for buying in a prime retail location is the always overpriced items (especially PC's), a sometimes poor service from uninterested staff, which on occasion can provide horrible advice.
I think the biggest criticism has to be the price, the markup on every item is fierce, and you have to desperate or have no respect of money not to buy online or at least check the out of town retail parks. The fact the service quality doesn't make up for the extra money charged is a crime really. The staff really need to go that extra mile to give customer satisfaction to make you feel you haven't been a total dumbass for frequenting them. Just the opposite seems the case.
Stock is another problem, yes their shops are fairly big but they must have problems stocking enough items. They are far from having the stock space of say PC World, so for many items you simply cannot walk out of the store with it. Large items like PC's will be delivered, and popular items are often out of stock. Your must better off visiting your local PCWorld,Currys (same company) warehouse out of town store, where you can usually walk out with most products.
The coverplan has also had many bad reviews, many people think it's a complete scam. So read up before signing the dotted line on this one.
I guess Dixons management will say you pay for location, location, location, and they are right. It's just a shame that's all they offer. In such a competitive modern world they seem like dinosaurs.
G R Davies Said,
was about to buy samsung nc10 for £265.00 thursday,but nett kicked me out 3 times, went on friday and you put the price up to 309.00 BIG PRICE INCREASE phoned and was told tuff its in the information, we can change price any time. I thought it was going down because of vat not up.
Please remove the old TV as soon as possible. (*It been outside my doorstep
for 6 days!)
bought leisure range cooker Friday 13 had problems with payment phoned the bank they paid in to holding account thought i was having delivery 18 has email said but when i phoned they said it had not been processed i had aganged for my old cooker to be taken out saw i have no cooker now they say it will be delived on the 24th not happy
MRS MATTHEWS Said,
Bought and LG TV (£530) which broke after 20 months and as out of warranty we claimed under Sale of Goods act on 14 September 2010 after making numerous telephone calls beforehand. Advised to pay £60 so it could be collected and taken to repair shop. TV collected on 25 September and it's now been 'LOST'.....twice. Dixons still can't find TV!!!! I've phoned continuously over the last 2 weeks. Spoken to the Customer Service Manager, when he's available! He said he would submit a write off request for the TV they can't find and I should hear within 5 working days. Heard nothing. Rang again, kept on hold for 15 mins by call centre staff and he never did come back. Eventually spoke to Customer Service Manager again and told to wait another 48 hours. Still nothing 72 hours.
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