• Date of Information - 07/11/07
• URL - http://www.digitaldirect.co.uk/
• Description - They are experts when it comes to televisions, so you can expect to find all the latest plasma and LCD technology screens like the bravio from Sony. They may also stock some of the older less popular screens like rear projection, and the bulky old crt's which weigh a ton.
• Company Number - 046 02745
  
• VAT Number -
• Address - Future House, Express Trading Estate, Stonehill Road, Farnworth, Bolton
• Postcode - BL4 9TP
• Telephone - 0870 4280485
  
• Telephone Hours - Mon to Sat from 9am to 6pm
• Telephone Rates -
• Fax -
• Email - sales@digitaldirect.uk.com
• Delivery Times - They use four different services from VBA Logistics, Amtrak Express Parcels, Initial City Link and Royal Mail.
  
• Delivery Rates - Dependent on size and weight.
• Delivery Exceptions - They will not ship outside the mainland UK.

Comments

mil46 Said,
March 20, 2008

Looks good on paper, the site is professional and the prices impressive. But that is as far as it goes. The products in my experience are not in stock. When you phone up and ask why your order is still on hold you come across surly and rude support personal. If my product develops a fault I will not welcome the opportunity to contact this company again about replacing or repairing it under warranty. I will shop with a merchant with a more reputable and long standing reputation. Digital direct are not that company, I would take your money elsewhere.

-------------------------------------------------------------------------

Mike Said,
August 13, 2009

To be honest it really doesn't look good on paper, the above synopsis looks like it has been written by a 5 year old.

The company however, I have dealt with many times and have always had great service. To mil46, maybe you should have bothered to call them first to make sure that what you ordered was available? Rather that blindly placing an order on their site, (which at the time did not state stock availability). In terms of surly and rude, I think you will find up north, people tend to react to the way they are spoken to, i.e. customer service is subject to attitude.

Well done for your snipe though, bet you felt better after writing that...

-------------------------------------------------------------------------

Jeb Said,
August 14, 2009

Mike is right, your attitude on the phone decides what kind of response you will get. Show some common courtesy and you'll get it back. Personally I've found this retailer professional in every manner.

-------------------------------------------------------------------------

Mike Said,
December 04, 2009

Good work Mike And Jeb. Did Digital Direct give you an extra 15 minutes for your lunch break for emailing those comments in?

-------------------------------------------------------------------------

Nick Harris Said,
December 04, 2009

Good place to buy TVs. Prices excellent (although watch for delivery charges to Isle of Man - £10 more expensive than other companies). I had a post sale issue which was handled speedily.

-------------------------------------------------------------------------

Post a Comment