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 Company Details
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R W
Jenner Said, Sorry to have to complain but i was sold a what ever happens plan at your exeter store i was told that it covers for any thing that happens by the sales person. Be it mechanical or mishaps to find out that it does not at all. So i will be taking this matter up with a solicitor for being miss sold this cover and them trying to bill me for £70 to get my camera fixed. Receipt No 02**14 Date 21/12/05 operator 65 Ashley time 15:52 Hoping to hear from you soon R W jenner(Mr) ------------------------------------------------------------------------- Marian
Haynes Said, I went into your currys store in Lewisham today to purchase a Zanussi washing machine. I was not at all satisfied iwth the service there. 3 of your people were too intent on watching the football on TV, and when I asked one of them for help with buying a machine I was blandly told "The catalogue is over there". He did not offer to help at all; he was too concerned with the football. I asked several other assistants about installation and delivery charges, and the replies varied from "Dunno" to about £100, to "Oh, I think it is £19.99" I am reluctant to buy on line as my credit card was cloned last time I shopped on line. Could you please call me any morning before 12 noon on 07733-074525, as I still need a washing machine but need help buying it. ALL your assistants in Lewisham need to go on a training course in politeness and general help! ------------------------------------------------------------------------- mrs.
L dickinson Said, My husband & I puchased a sat nav system on the 18th. Dec. 07 which was found to be faulty,we returned this today to the store where we purchased it, we where given an exchange,on our return home, we found there was no disc in the package. We are retired people, have to travel 6miles to the store each time,unable to speak to anyone at the store,told by member of your staff " you will just have to return it to the store" Is this good practise? and customer relations. ] ------------------------------------------------------------------------- paul
coulson Said, I have recently purchased a 19" lcd tv with intergrated freeveiw i have now purchased a idtv subscription package for setanta card adaptor(cam)only to find it will not go in the tv is there another thing i need to get it to work if not then why are you selling tv with intergrated tv and you cannot get setanta sports on it else i would not have brought the said tv i have had tv a week and only purchased the idtv adaptor card this morning the said tv is 19"lcd tv model:19/10 swisstec yours paul coulson ------------------------------------------------------------------------- Mr
walters Said, I purchased a tom-tom nav 100xl from your shop in Harlow, on the, 30/9/07 I took out the extra warranty. And was told that if anything went wrong with it I could bring it back,and have it replaced with a new one. Needless to say it broke down, i returned it to your shop in Enfield. Ref439756, Where i was told it had to be sent back to Tom Tom and would take 2 weeks to to repair. As i use it nearly every day with my job, i said this was not good enough, this was met with the reply, buy a atlas or a new Tom Tom, so when it breaks down again you will have a spare. If this isn't taking the pee i would like to know what is. Then on sat the 22nd a young lady phoned from the Enfield branch to say, that TomTom had phoned to say i should charge it for 24 hrs, I take that to mean it hasn't even been sent back. She then said i should come and collect it which i refused to do she said that someone would ring me monday, I think your company and staff have treated me abominably. And i would like you to send me your complete complaints procedure. And i intend to take this matter all the way. ------------------------------------------------------------------------- iwona.clarke
Said, I bougth a washing machine with the deliver and connection plus my old machine were meant to be taken away . Delivery people did not connect it because they did not have proper tools with them . So they left a new unpacked machine and old one . I had to call a pumber pay his fees and I still got the old machine to be taken away by council ( I have to pay for this as well). I would to know why information on the customer order confirmation is so misleadingand who is going to covermy extras. ------------------------------------------------------------------------- thorne
Said, today friday the 14 I call to the hayes branch 2431hayes to purchase a small 19"tv/dvd after some time I found what I was looking for. So I went looking for help which is rather rare as one gets jumped on so quickly.We walked to the service desk and the order placed.On to the till, payment made and just left there standing. After some time one enquires where is my purchase and to be told its not in stock. So one has to go and get a refund.What a waste of time and the shop was rather empty so the staff were all trying to find something to do.Well thats another £260 they have not got customer service what customer service ------------------------------------------------------------------------- jodie
Said, i am a currys dsgi employee however
all our currys dsgi employees will always offer you our whatever hapens product
support which will overide the manufacturers guarantee providing the item is over
£130 you will be entitled to the following items over £130 are covered for we try to provide the best possible customer service ------------------------------------------------------------------------- Mrs
lear Said, Brought a washing machine from currys in sevenoaks on sunday 4th may 2008 and delivered on the 8th may at 10.00am. Which it was but the lid was damaged and when i rang the repairs department and they recermended that we applied for a new machine. We did go to currys in sevenoaks and applied for a new machine and they told us that the new machine will be delivered on wednesday may14th after 3 pm and it was delivered at 8.00am that morning and the drivers would not wait for a few minuits. While i left work to get home and to let them in so they left.Irang the store and they said it would be here at 13.00hrs and it was delivered at 15.45.Iam not happy as when i purchased my machine i did ask for it to be installed. When the drivers came it was not put on the delivery note so i have asked a neighbour to come and fit it for me as i live a lone. I have lost two days work cause of all the hassle i had trying to get my machine and so has my daughter as she had to stay here. Last week and wait for it to be delivered so we have both lost a days pay cause of your lack of communication in your company so I am writing to you with this complaint and i can tell you i will not be buying anything else from your company. I am not happy at all with the service i got from your company and there fore wish uyou would take this complaint really serious and if i dont get any response in a week I will be going to somewhere that I know will help with my complaint. ------------------------------------------------------------------------- Clive
A Said, Some weeks befor Easter I visited your Queens Square shop in Crawley in search of a Nikon compact digital camera. I was told that a new line was being introduced in the next week. I returned only to be told that this was now to be after Easter. I waited and returned to no avail. I have been in every few days and enquired. In each case it was a hurried don,t know could be any time. On one occasion I was told that 'Uncle Bob' new about these things and I had better ask him. Well quite frankly I do not know who 'Uncle Bob' is. (ans don't really car either) Today, I purchased a Nikon S600 from Jessops. I am fully aware that your answer to me will be that you value customers as a top priority. It does not feel like this to me. To this end I suggest that you take a good look at some of the staff in Crawley and upgrade their beside manners a little. ------------------------------------------------------------------------- Andy
Said, I am DSGi employee Now customers,
(no offence to those that aren't like this) will rush us in a sale to the point
where they can ask for discount. Now they don't understand that it is our job
to sell you the item, same as it is argos's job to sell you the tiem, but you
dont get discount at argos so why would you here?? Plus it is our job
to offer the whatever happens service, which im not saying this because i work
at currys but is a good service if used correctly. My grandad has it, my auntie
has it, i have it and my dad has it. There are 2 types whaterverhappens and instant replacement. Whatever happens covers any item over £130
against mechanical breakdown, accidental damage, general wear and tear and parts
and labour. You do have to wait for a repair if a repair is possible whic is only 21 days. if it is not repaired within 21 days your are liable to a replacement. WHICH WILL BE IN VOUCHERS. Instant replacement is found on items under £130, it ranges from £29.99 to £9.99. All it is, is a one off payment which means instead of us sending them off for repair you get an exchange on the spot. BUT it only covers mechanical breakdown and faults and general wear and tear. NOT accidental damage. The other thing is when
everyone says they didn't get approached, this is becuase your making it difficult
for us to approach you, because if we come over and ask would you like help? or
are you ok there? we get slandered saying we can't leave youalone, we jumped on
ya when you came in the door, we just want your money ETC ETC but if we don't
and we give you time to browse round by yourself until you need one of us then
we get called lazy, waste of space, that we need training! I find this
an insult because we are only trying to do our job. The last thing is when you blame currys for what our delivery people do, its not our fault the delivery service are a seperate company that work for currys. they have their own customer service line. Currys have a customer service line for sales enquiries and complaints around the sales floor and the sales journey, if its a complaint about what the delivery people said or what they did or didn't do its the delivery peoples customer service line you want to phone and complain to, because they can do something about it. We as a small store out of thousands of stores nationwide cant. But thanks to the customers who are patient and understand that we don't always have items in stock, and that our deliveries can go wrong, and that we don't know everything about every piece of equipment that we sell and that we cant help our computers running slow, and that we don't set up the rules for the credit. They make our day a bit easier than what it is so a massive thanks. ------------------------------------------------------------------------- Janet
Said, I want to compliment OPERATOR 20 ROB from Currys at the Snipe industrial Retail Park for his wonderful customer care. The saga started back in April when I went to buy a new HD Ready TV. I asked the Rep if the TV could be used as a monitor for a computer and I was advised that it would. I bought the TV. I then order a multi media system off the internet and the company went into administration before I got the product. This took me to June. In sheer frustration I went to Currys and asked if I bought a laptop could be fitted to my TV as a monitor. I was advised "yes" I brought it home and it didn't. I telephoned Currys and they told me I would need to purchase a converter box (Aprox £50.00) After my holidays I ordered a converter box off the internet and went to buy a cable from Currys. Rob was there and he was aware of my purchases. He said "I guarantee that will work." It didn't. I had internet installed yesterday and I took my laptop and the converter to Currys and spoke to Rob. He said don't worry I'll sort it. He attached all the technology together including the same TV I had purchased, and tried for some time, but with no success. Rob then informed me that it will not work because the TV could not be set with different resolutions. Rob then said "I wil exchange your TV for the equivalent price and give you £50.00 because I advised you to buy the coverter." He then tried a couple of TV's and found one that was ideal. I was prepared to spend a little bit more money to get what I originally asked for and the TV upgraded was a further £50.00. Rob was wonderful, but we found that the headset out put was not working properly on my lap top (I bought this in June and "I said where does that leave us.") Unfortunately the laptop will need to be sent to be repaired, but what wonderful service I received from Rob. He is a credit to your company. People are quick to complain and very
rarely compliment, so I thought I would take the time to tell you of my experience. ------------------------------------------------------------------------- J J M T Said, I have been a very good customer and a good payer on your company when purchasing an item from you. But this time I had to tell you that I was not at all impressed with the service they have provided.I recently purchased a sony digital camera,ive used it once but its not working properly and wanted to return it back because it was faulty.I went to Liverpool Currys to return the item but to my dismay, the manager ( Mr D**********) as mentioned would not want to take it coz he insisted it wasnt faulty.I explained it very well as I have the right to return due to this reason but he just ignored me. I am not happy to pay for the item unless it will be replaced and /or will be refunded in full if you are happy for me to send it back to your main office. I am sorry but I really felt bad with the way they deal with this to me. Also i have cancelled all direct debits for this it item...I am willing to bring this up to my solicitor in any matter that would cause. I have the right to return the item as long as it is within 28 days purchased as it was written on the contract. Again I am not happy with the item 100%.Please could you contact me with regards to this..0**********8 ------------------------------------------------------------------------- Laila Said, Reference: Sony VAIO FS285H Further to my conversation with you’re advisors yesterday. Since, receiving the laptop from the workshops firstly it was not shut down, after turning on my laptop it found a virus which obviously may have been installed whilst in the workshop. My anti virus software removed the virus, I opened two Internet explorer windows but the laptop kept freezing and after 20 minutes it shut down randomly. The below list of issues were attached with the laptop at collection: • DVD Rewriter not working: Unable to copy DVD’s None of the above problems were resolved and some were not even investigated (Please see attached report.) The “What Ever Happens Plans” was purchased for peace of mind, but I feel more stressed and annoyed. This plan cost me over £400:00 and this is the level of service Currys provide. The above was explained to you advisor yesterday and he asked me to run a recovery on my laptop. Due to my hectic life style I’m limited to time, hence the reason I purchased “What Ever Happens Plans”. I would like a full refund for this plan because you are not providing me with the service that had been offered at point of sale. I rather pay an independent company who can provide good customer service and RESOVLE this issues. If you require any further information please contact me on 0******26. I look forward to you prompt reply. Kind regards
------------------------------------------------------------------------- Gill Kelly Said, During these difficult economic times, I was surprised to have to leave
the Curry's store in Scarborough without having bought anything. I went
to the customer services desk for help in finding what I was looking for.
There were 3 employees visible to me but although I was seen I was ignored.
I spoke to one man who wasn't an employee, but who had been talking to
one of the staff. He came towards me and also stood at the desk. I commented
on the poor service, as by now I had been ignored for some time. His reply
was that the staff members I could see were probably higher management
and wouldn't want to speak directly to a customer. -------------------------------------------------------------------------- David Said, Disgusted by the service from both the East Kilbride store and the whateverhappens customer service line. Far too much to go into detail a complaint was sent to Currys by email which as yet a week later has not been answered! Been waiting over 2 weeks for a replacement xbox that was originally promised NEXT DAY!!! AVOID AT ALL COSTS! ------------------------------------------------------------------------- david Said, Hello, i bought a laptop from currys poole but i have lost the receipt
but i need it would i be able to return to the store and get a copy from
my details yours gratefully, david. ------------------------------------------------------------------------- Lynn Whittaker Said, I went to buy a TV from my local currys, the one I choose was out of
stock they only had a display model left, however staff found one in another
store by checking their computor system, I paid in full and went to collect
it has arranged. Guess what when I got there was told they only had display
models left, at no point did they offer me one of these at discount for
my inconvienance, It took me two and a half hours in total to drive there
and back home, without getting a TV. I complained instore and by email,
to no avail. Today customer services phoned me to apoligise, they offered
to refund my fuel costs of £15. I found this insulting what about
my personal time and trouble, not even a gift voucher to put towards a
new TV. Currys have lost my custom. ------------------------------------------------------------------------- Almas Said, I went to Currys Digital (Broad Mead, High Street, Bristol )to purchase
a DG Cam on Sunday 21stJune09 and I had been informed by Sales person
that my card does not have chip and pin no. due to which they could not
accept my card and I need to pay by cash to purchase the DG cam, so my
friends had bought the same one from Cribs Causeway, Bristol for me. To
my surprised, when I checked my Online Bank statement on Monday 22nd June'09,
it showed that the amount £109.98 had been debited by Curry’s
shop. So I went on the same day to enquire about the amount debited. They
have informed me that it's a reserve and will be reversed in the 48 hrs,
and since I have not purchased anything, I would not be able to get any
receipt or VOID receipt. However, after 48 hrs that is till 26th June09,
there was no reverse entry from your end. then I went back on 27th June
09 to check the reason, where I met Mr. Duncan(shop Manager), who gave
me new REASON and TIME to reverse the money. He told me th FIRST, YOUR STAFF HAD NOT ALLOWED ME to purchase by saying my card is
not valid for transaction, then how come they debited my account and HOW
COME ITS ONLY YOUR COMPANY’S FINANCE MATTER? DON’T YOU THINK,
MY ACCOUNT HAD BEEN DEBITED, SO IT SHOULD BE MY FINANCE MATTER. SECOND, I HAD COME THRICE AND SPEND ON BUS TRAVELLING £10.80 ALREADY
to get my £109.98 back. Which means, WITH NO RYMES AND REASON, CURRY’S
HAS MADE ME SUFFER MONETARY (FOR 109.98+10.80 = £120.78 )AND NON
MONETARY (MENTLE STRESS) THIRD, IF I GO BACK AGAIN I NEED TO SPEND £3.60 ON TRAVELLING AGAIN.
------------------------------------------------------------------------- John Hamer Said, I have dealt with Curry's for a lot of years and I have been very disappointed
with their service. Until recently I have a purchased a tv and sound system
from Curry's for which both sysems broke down again. I went to Currys
Digital in Commercial Road, Portsmouth and spoke to the Manager Steve
who has bent over backwards in every way. He has replaced the television
and the sound system, did not hestate to do anything he can to help including
making many telephone calls to sort out our various problems. Nothing
has been too much trouble, he is certainly a credit and an asset to your
company, and I would not hesitate to recommend him or Curry's Digital,
Portsmouth to any prospective customer. ------------------------------------------------------------------------- henerial Said, i have recently bought a washing mechine in currys clearnes for the same price other stores had it for so when asked for more discount the manager has told me he would not give more discount just cause it had no box and the scratches where inculded in the price. What I have found more is the tv i recently bought was cheaper in normally currys. ------------------------------------------------------------------------- julie Said, the whateverhappens policy is not worth the paper its written on. I have never met as many unhelpful people in the one call centre as i have here. So much for the two day call-out as well, i have now been waiting 11 days to get my washing machine fixed and still no repair dates. I think currys have to stock better quality machines as when you call whateverhappens their plumbers are too tied up for days with other repairs and cant get to you so currys are obviously selling sub-standard products or the call centre staff just cant be bothered which is probably more to the point. I would not recommend anyone take this policy out as its money for nothing and certainly does not do what it says on the tin............a very disgusted customer. ------------------------------------------------------------------------- n/a Said, Dear Currys, September 4th we ordered a Daewoo American fridge Freezer from your Trowbridge store It was not in stock and would not be until Friday 11th. The very helpful sales person promised to try her best to get it delivered the following day Friday 11th we were told to expect it on Saturday Saturday we were told it would arrive on Sunday Sunday morning we had three calls to tell us that the driver had: a) a funny turn, b) hurt his back, c) hurt his arm At no time was there even a hint of an apology - they were off-hand and refused to even try to get it rescheduled for later that day Many calls later we extracted a promise that it would be their first delivery on Monday I took time off work on Monday and with no sign of it by mid day I called and was told it would not be arriving until Tuesday because “they could not find it”. Halfway through complaining and trying to extract a firm delivery time for the following day they put the phone down on me. I drove to your Trowbridge store to complain in person and while I was there we were contacted by a driver to inform us he was 5 minutes away - with the fridge freezer I rushed back home to find that the contract drivers would not be taking the old American Fridge freezer back (a Whirlpool model that we had the great misfortune to purchase from you 5 years ago) Our new model was unpacked and the driver pointed out that it had a small dent in the door We called Trowbridge and were promised a £50 refund from the manufacturer if we kept the fridge (no sign of it yet) and we were promised the old one would be collected Tuesday It wasn’t, but we were contacted and told that our fridge would be with us Friday. When we replied we already had one, we were asked if we still wanted the television stand. Now here’s some food for thought, if we had said nothing presumably we would now be the proud owners of a second fridge and a TV stand we had not ordered. Hey ho, back to the plot ~ Wednesday evening arrived and our old fridge was still in the front garden, so we complained to the duty manager in Trowbridge and he apologised and promised it would be collected Friday. GUESS WHAT ~ SATURDAY NIGHT AND IT’S STILL HERE ~ AND NOBODY HAS BEEN IN TOUCH!!! I refuse to make any more calls or drive to Trowbridge again to complain. If it is still in my front garden by the end of next week I am going to manhandle it onto the pavement and paint “dumped by Currys” all over it and invite every newspaper within a 25 mile radius to come and take photographs. ------------------------------------------------------------------------- Jane Said, An absolute disgrace of a store. Grimsby High Point Retail Park. Long story made short, wasted day on the phone, no installation, rude arrogant manager, who stated any costs incurred would affect his bonus, and I'm stuck with an uninstalled dishwasher and an old unplumbed one. Well done Currys, you lost our custom, and by the time I've finished
many many more. Disgraceful. Oh and if my old dishwasher is not picked up I too will be dumping it outside your store, preferrably on the bonnet of your car Mr 'God of Currys', manager (I use the term loosely) R****. ------------------------------------------------------------------------- sharon Said, I purchased a lg washing machine from currys southend.It was delivered on November 2nd 2009. On the 16th December the machine flooded the downstairs. I phoned the what ever happens phone number finally spoke to an adviser from lg she said somebody would be out to look at my machine 5 days later. I explained that the policy stated that somebody would visit within 2 days She replied that it was to earliest appointment they had. I phoned the currys number 14 more times to try and speak to somebody at currys rather than lg regarding the time i have to wait and when i finally spoke to somebody they told me I had to go through the manafacter I again explained i had the what ever happens policy he said that it didnt matter i had to go through lg. When the engineer finally arrived he looked at the machine, flooded the floor again which took all the towels in the house to soak up the water but now with no machine to wash the towels in. He said the drum was cracked and that he would order a new one. As the machine was 6wks old at this point i was very disappointed with the fault. I went to the shop i purchased to machine from and explained the situation and also that i spent £750 on a washing wachine because i wanted a reliable machine because I have five children and i had a lot of washing. The manager said he would look into it for me he never phoned back. I visited the following day and spoke to another manager who said he would also look into it he did phone back but said there was nothing he could do but after 21 days i would be entitled to a new machine if it was not repaired. I had not heared from the engineer so i phoned on 28th december the advisor said there was no date for the drum to be delivered but she would make enquires and get back to me. She never did. Under the what ever happens policy i should be entitled to a new machine after 21 days fron the engineer visiting. When this time was up i phoned the phone number and explained what had happened she said that would be no promblem she would get a code and that would be sorted please hold. I was then transfered to another advisor who said that a phone call had never been logged with them and i was not covered. I explained to her that i had phoned the number and followed the proceder and i could not book an appointment with a currys engineer because i had to use the manafactuer. I asked what i should have done and she cut me off. I went straight to the store and explained the story they said they would look into it which they did. I girl phoned me the next day and said they were looking at my case and i would hear on wednesday. I said i was entitled to a new machine and that is what i wanted. I went in and saw a third manager that agreed it was unsatisfactory and he would phone them in the morning. He then phoned and explained that the drum had been in before christmas and that somebody tried to contact me on 15th january to arrange the repair. Nobody has phoned and the part was not in because i phoned them on the 28th december to find out when the machine would be repaired. I explained to the 3rd manager that i was still entitled to a replacement product under to what ever happens policy and he said they wont give you a new one they will come and repair it tomorrow. Currys customer service stinks and they wont pay out on there policy. I will NEVER buy another product from currys and i will make sure everybody knows what a rip off merchant they are!!!! ------------------------------------------------------------------------- N/A Said, They are the worst electrical retailer on the high street. Purchased a laptop for christmas and it broke down 3 weeks later. Brought it back to the store and they were not a bit interested in helping me only telling me what they couldn't do. Would not replace it because Toshiba "wouldn't take back faulty products" Never ever shop at this store. They take your money and then don't want to know and it's not just me that has had problems family and friends have too. ------------------------------------------------------------------------- mrs c Said, i dont know were to start,new fridge great but oh no!door seal faulty said they would change it fridge number 2,door seal faulty again also the door handle faulty,fridge number 3, you would not believe this,it is very dirty inside and out,the inside is yellow looks like with age,th outside is black looks like it hase been in stock for years,this one hase no handle with it,i am now waiting for fridge number 4,how much more can i put up with? the delivery persons did not help they left black marks on a new carpet runner,as you can see i am not very happy and i dont think you would be,each time we have to drive back to currys in boston which is 10 miles each way it cost £10 in fuel not very funny,i must say the staff at currys in boston are very helpfull but they cannot believe what is going on,wil number 4 be alright? we hade the freezer to match dare i say this is alright,i did ask currys if they could change the handle over for me no answer on that. ------------------------------------------------------------------------- Pauline Said, IM DISABLED PERSON My husband bought me a large screen TV last July The TV has been back 5 times know and is still not working The same fault sound but no picture No who wants a TV with no picture Th work shop have had it weeks at a time then send it back with Yes your right sound but no picture We have ask for a new setbut can not have a replacement set till the work shop say the set is faulty !!! But because the picture comes back for a couple of minates it can not be faulty!!!!! tHE WORK SHOP HAVE HAD MY SET FAR FAR LONGER THAN WHAT IT HAS BEEN IN MY HOME When i have complained all I get is some nasty man saying I have to wait to see what or if it is faulty .MY ADVISE TO EVERY ONE DO NOT BUY FROM CURRYS UNLESS YOU WANT A TV THAT HAS NO PICTURE ONLY SOUND .wE EVEN PAY FOR THE AFTER SALES SERVICES TOTALLY FED UP AND DISGUISED fROM BLACKPOOL -------------------- ------------------------------------------------------------------------- L Said, On 13/03/10 I went to Currys to complain about a 50" LG Plasma which I bought in January which is already having problems with the screen going black for days at a time. I spoke to a manager who was rude and completely unwilling to help or offer advice before he walked off stating 'I can’t do anymore'. I then approached another member of staff asking for help, at which point I said in passing comment to my partner, 'that manager was an unhelpful t**t'. I was taken to customer services who were great help and very friendly, they arranged an engineer to visit my home and check over the TV. I left the store content, at which point beyond belied I was approached by the manager called in the car park. He approached me effectively squaring up to me almost nose to nose and said 'I've heard you called me an unhelpful t**t'. NEVER in my life have I EVER heard of a store manager squaring up to a customer in the carpark!!! HOW can this man who attempts to threaten and intimidate a customer be employed by Currys let alone in a senior role?!? Furthermore I walked back into the store demanding to speak to another manager where a (branch manager) told me that if I called a t**t then I was asking for it!!?? He then demanded I leave the store before I caused a scene!! I am writing a letter of complaint to Mr John Browett who is managing director of DSG International Plc who own Currys. I am also sending the letter of complaint to Currys Customer Services Department and any other senior staff whose details I can obtain. I wont allow a jumped up, arrogant little man who is employed by Currys
threaten me, as a paying customer, in the store car park!! ------------------------------------------------------------------------- n/a Said, My daughter bought a Beko cooker in Oct 2007 and in only 2years it has
rusted so bad she now has to by another cooker ,Currys were informed and
they were not bothered as they had their money and thats all they were
bothered about I did pay £26 for an independant engineer to check
it out and after five letters still not interested so my advice is for
anyone stay away from useless CURRYS with useless staff . A warning dont
buy Beko and dont use Currys . pm 16/03/2010 ------------------------------------------------------------------------- tg Said, Currys store should not be trading in these times where customer service and quality promotes success. I have been into the Milton Keynes main store and was disgusted about the service. A man called Jones with a manager badge on his shirt asked me if I was buying today. I told him no, I wanted a new television and because it is a big investment I wanted more imformation before I bought. He then told me he was very busy and would I go to one of the junior staff. He then went to the television department and began laughing and joking with a work friend. I will never go to a Currys store again. I finally went to Comet where I was treated as a VIP. ------------------------------------------------------------------------- miss m Said, I bought a 50 inch plasma lg from currys in april this year, i also purchesed the stand , wen the tv arived on the sat morning it ad two thin lines down the middle, i waited untill monday and rang the shop. l have to return it to the shop to be checked out madam, i cant do that, im an invalid n cant walk let alone carry a 50inc tv,; was my reply. I of course had to put up with the lines as i didnt ave any way forward, within a couple of weeks another line appeared so annoyed i phoned the shop, ; madam we will have to pick it up n look at it. 15th june they picked it up, after lots of calls and august 5th still no tv, arghhhhhhh i complained, its now 21 days legall u need return it our refund; after beeing put on hold i was told, madam we ave scapped your tv, and are offering you vouchers. ------------------------------------------------------------------------- Tom Said, never buy anythig from Currys because they never replaced my laptop, i ask them to give a replacement for my laptop but they said no. This laptop has given me so much problmes one after another. Not happy with the service, only thing they tell me to do phone tech guys and tell them you'r prolme.
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