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Comments R W
Jenner Said, Sorry to have to complain but i was sold a what ever happens plan at your exeter store i was told that it covers for any thing that happens by the sales person. Be it mechanical or mishaps to find out that it does not at all. So i will be taking this matter up with a solicitor for being miss sold this cover and them trying to bill me for £70 to get my camera fixed. Receipt No 02**14 Date 21/12/05 operator 65 Ashley time 15:52 Hoping to hear from you soon R W jenner(Mr) ------------------------------------------------------------------------- Marian
Haynes Said, I went into your currys store in Lewisham today to purchase a Zanussi washing machine. I was not at all satisfied iwth the service there. 3 of your people were too intent on watching the football on TV, and when I asked one of them for help with buying a machine I was blandly told "The catalogue is over there". He did not offer to help at all; he was too concerned with the football. I asked several other assistants about installation and delivery charges, and the replies varied from "Dunno" to about £100, to "Oh, I think it is £19.99" I am reluctant to buy on line as my credit card was cloned last time I shopped on line. Could you please call me any morning before 12 noon on 07733-074525, as I still need a washing machine but need help buying it. ALL your assistants in Lewisham need to go on a training course in politeness and general help! ------------------------------------------------------------------------- mrs.
L dickinson Said, My husband & I puchased a sat nav system on the 18th. Dec. 07 which was found to be faulty,we returned this today to the store where we purchased it, we where given an exchange,on our return home, we found there was no disc in the package. We are retired people, have to travel 6miles to the store each time,unable to speak to anyone at the store,told by member of your staff " you will just have to return it to the store" Is this good practise? and customer relations. ] ------------------------------------------------------------------------- paul
coulson Said, I have recently purchased a 19" lcd tv with intergrated freeveiw i have now purchased a idtv subscription package for setanta card adaptor(cam)only to find it will not go in the tv is there another thing i need to get it to work if not then why are you selling tv with intergrated tv and you cannot get setanta sports on it else i would not have brought the said tv i have had tv a week and only purchased the idtv adaptor card this morning the said tv is 19"lcd tv model:19/10 swisstec yours paul coulson ------------------------------------------------------------------------- Mr
walters Said, I purchased a tom-tom nav 100xl from your shop in Harlow, on the, 30/9/07 I took out the extra warranty. And was told that if anything went wrong with it I could bring it back,and have it replaced with a new one. Needless to say it broke down, i returned it to your shop in Enfield. Ref439756, Where i was told it had to be sent back to Tom Tom and would take 2 weeks to to repair. As i use it nearly every day with my job, i said this was not good enough, this was met with the reply, buy a atlas or a new Tom Tom, so when it breaks down again you will have a spare. If this isn't taking the pee i would like to know what is. Then on sat the 22nd a young lady phoned from the Enfield branch to say, that TomTom had phoned to say i should charge it for 24 hrs, I take that to mean it hasn't even been sent back. She then said i should come and collect it which i refused to do she said that someone would ring me monday, I think your company and staff have treated me abominably. And i would like you to send me your complete complaints procedure. And i intend to take this matter all the way. ------------------------------------------------------------------------- iwona.clarke
Said, I bougth a washing machine with the deliver and connection plus my old machine were meant to be taken away . Delivery people did not connect it because they did not have proper tools with them . So they left a new unpacked machine and old one . I had to call a pumber pay his fees and I still got the old machine to be taken away by council ( I have to pay for this as well). I would to know why information on the customer order confirmation is so misleadingand who is going to covermy extras. ------------------------------------------------------------------------- thorne
Said, today friday the 14 I call to the hayes branch 2431hayes to purchase a small 19"tv/dvd after some time I found what I was looking for. So I went looking for help which is rather rare as one gets jumped on so quickly.We walked to the service desk and the order placed.On to the till, payment made and just left there standing. After some time one enquires where is my purchase and to be told its not in stock. So one has to go and get a refund.What a waste of time and the shop was rather empty so the staff were all trying to find something to do.Well thats another £260 they have not got customer service what customer service ------------------------------------------------------------------------- jodie
Said, i am a currys dsgi employee however
all our currys dsgi employees will always offer you our whatever hapens product
support which will overide the manufacturers guarantee providing the item is over
£130 you will be entitled to the following items over £130 are covered for we try to provide the best possible customer service ------------------------------------------------------------------------- Mrs
lear Said, Brought a washing machine from currys in sevenoaks on sunday 4th may 2008 and delivered on the 8th may at 10.00am. Which it was but the lid was damaged and when i rang the repairs department and they recermended that we applied for a new machine. We did go to currys in sevenoaks and applied for a new machine and they told us that the new machine will be delivered on wednesday may14th after 3 pm and it was delivered at 8.00am that morning and the drivers would not wait for a few minuits. While i left work to get home and to let them in so they left.Irang the store and they said it would be here at 13.00hrs and it was delivered at 15.45.Iam not happy as when i purchased my machine i did ask for it to be installed. When the drivers came it was not put on the delivery note so i have asked a neighbour to come and fit it for me as i live a lone. I have lost two days work cause of all the hassle i had trying to get my machine and so has my daughter as she had to stay here. Last week and wait for it to be delivered so we have both lost a days pay cause of your lack of communication in your company so I am writing to you with this complaint and i can tell you i will not be buying anything else from your company. I am not happy at all with the service i got from your company and there fore wish uyou would take this complaint really serious and if i dont get any response in a week I will be going to somewhere that I know will help with my complaint. ------------------------------------------------------------------------- Clive
A Said, Some weeks befor Easter I visited your Queens Square shop in Crawley in search of a Nikon compact digital camera. I was told that a new line was being introduced in the next week. I returned only to be told that this was now to be after Easter. I waited and returned to no avail. I have been in every few days and enquired. In each case it was a hurried don,t know could be any time. On one occasion I was told that 'Uncle Bob' new about these things and I had better ask him. Well quite frankly I do not know who 'Uncle Bob' is. (ans don't really car either) Today, I purchased a Nikon S600 from Jessops. I am fully aware that your answer to me will be that you value customers as a top priority. It does not feel like this to me. To this end I suggest that you take a good look at some of the staff in Crawley and upgrade their beside manners a little. ------------------------------------------------------------------------- Andy
Said, I am DSGi employee Now customers,
(no offence to those that aren't like this) will rush us in a sale to the point
where they can ask for discount. Now they don't understand that it is our job
to sell you the item, same as it is argos's job to sell you the tiem, but you
dont get discount at argos so why would you here?? Plus it is our job
to offer the whatever happens service, which im not saying this because i work
at currys but is a good service if used correctly. My grandad has it, my auntie
has it, i have it and my dad has it. There are 2 types whaterverhappens and instant replacement. Whatever happens covers any item over £130
against mechanical breakdown, accidental damage, general wear and tear and parts
and labour. You do have to wait for a repair if a repair is possible whic is only 21 days. if it is not repaired within 21 days your are liable to a replacement. WHICH WILL BE IN VOUCHERS. Instant replacement is found on items under £130, it ranges from £29.99 to £9.99. All it is, is a one off payment which means instead of us sending them off for repair you get an exchange on the spot. BUT it only covers mechanical breakdown and faults and general wear and tear. NOT accidental damage. The other thing is when
everyone says they didn't get approached, this is becuase your making it difficult
for us to approach you, because if we come over and ask would you like help? or
are you ok there? we get slandered saying we can't leave youalone, we jumped on
ya when you came in the door, we just want your money ETC ETC but if we don't
and we give you time to browse round by yourself until you need one of us then
we get called lazy, waste of space, that we need training! I find this
an insult because we are only trying to do our job. The last thing is when you blame currys for what our delivery people do, its not our fault the delivery service are a seperate company that work for currys. they have their own customer service line. Currys have a customer service line for sales enquiries and complaints around the sales floor and the sales journey, if its a complaint about what the delivery people said or what they did or didn't do its the delivery peoples customer service line you want to phone and complain to, because they can do something about it. We as a small store out of thousands of stores nationwide cant. But thanks to the customers who are patient and understand that we don't always have items in stock, and that our deliveries can go wrong, and that we don't know everything about every piece of equipment that we sell and that we cant help our computers running slow, and that we don't set up the rules for the credit. They make our day a bit easier than what it is so a massive thanks. ------------------------------------------------------------------------- Janet
Said, I want to compliment OPERATOR 20 ROB from Currys at the Snipe industrial Retail Park for his wonderful customer care. The saga started back in April when I went to buy a new HD Ready TV. I asked the Rep if the TV could be used as a monitor for a computer and I was advised that it would. I bought the TV. I then order a multi media system off the internet and the company went into administration before I got the product. This took me to June. In sheer frustration I went to Currys and asked if I bought a laptop could be fitted to my TV as a monitor. I was advised "yes" I brought it home and it didn't. I telephoned Currys and they told me I would need to purchase a converter box (Aprox £50.00) After my holidays I ordered a converter box off the internet and went to buy a cable from Currys. Rob was there and he was aware of my purchases. He said "I guarantee that will work." It didn't. I had internet installed yesterday and I took my laptop and the converter to Currys and spoke to Rob. He said don't worry I'll sort it. He attached all the technology together including the same TV I had purchased, and tried for some time, but with no success. Rob then informed me that it will not work because the TV could not be set with different resolutions. Rob then said "I wil exchange your TV for the equivalent price and give you £50.00 because I advised you to buy the coverter." He then tried a couple of TV's and found one that was ideal. I was prepared to spend a little bit more money to get what I originally asked for and the TV upgraded was a further £50.00. Rob was wonderful, but we found that the headset out put was not working properly on my lap top (I bought this in June and "I said where does that leave us.") Unfortunately the laptop will need to be sent to be repaired, but what wonderful service I received from Rob. He is a credit to your company. People are quick to complain and very
rarely compliment, so I thought I would take the time to tell you of my experience. ------------------------------------------------------------------------- | |
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